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Privacy Policy

Privacy Policy for Smart Steps Limited

Effective date: 05/03/2026

Smart Steps Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, or contact us through the site.

1. Who We Are

Smart Steps Limited provides school-age childcare services and works in partnership with schools and families across Donegal.

For the purposes of data protection law, Smart Steps Limited is the data controller of the personal information collected through this website.

Contact details:

Smart Steps Limited

2A Leck Road Business Park

Letterkenny

Co. Donegal

F92P28F

Email: info@smartsteps.ie

Phone: 087 776 9476

2. What Information We Collect

We may collect and process the following personal information through our website:

your name
your email address
your phone number
your child’s school or service location
information you provide in enquiry forms or messages
information you provide when asking about enrolment or services
technical information such as IP address, browser type, device information and website usage data
cookie-related data where applicable

We only collect personal information that is relevant and necessary for the purpose for which it is provided.

3. How We Collect Your Information

We collect information when:

you complete a contact or enquiry form on our website
you email or phone us directly
you request information about our services
you use features on the website, such as a calculator or enquiry tool
you browse the website, where certain technical data may be collected automatically

4. How We Use Your Information

We use personal information for the following purposes:

to respond to enquiries
to provide information about our childcare services
to manage expressions of interest or enrolment enquiries
to communicate with parents, guardians, schools or prospective partners
to improve the website and user experience
to maintain website security and functionality
to meet legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on one or more of the following lawful bases:

Consent — where you have given us permission to contact you or process information for a specific purpose
Legitimate interests — where it is necessary for us to respond to enquiries, manage our services, or improve our website in a reasonable and proportionate way
Legal obligation — where we are required to process information to meet legal or regulatory requirements
Contract — where processing is necessary in relation to a service request, enrolment process, or other arrangement with you

6. Children’s Data

Our website is intended for parents, guardians, schools and adults seeking information about our services. We do not knowingly collect personal data directly from children through the website.

Where information relating to a child is provided by a parent, guardian or school as part of an enquiry, we will process that information only where necessary and in line with our data protection responsibilities.

7. Fee Calculator Information

Our website may include a fee calculator to help families estimate childcare costs.

Information entered into the calculator is intended as a guide only.

Information entered into the fee calculator is not stored or submitted to Smart Steps Limited through the website.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, analyse traffic, and understand how visitors use the site.

These may include:

essential cookies required for website operation
analytics cookies to help us understand website performance
third-party cookies where embedded tools or maps are used

Where required, you will be given the option to accept or manage non-essential cookies.

9. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary, including with:

website hosting or technical support providers
email or form service providers
professional advisers where necessary
regulatory or legal authorities where required by law

Any third parties who process data on our behalf are expected to do so securely and only for authorised purposes.

10. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected, including to respond to enquiries, manage services, meet legal obligations, or resolve issues.

If you make a general enquiry but do not proceed further, we will not keep your information longer than necessary.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information collected through the website from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online system can be guaranteed to be completely secure, and users should be aware of this when submitting information online.

12. Your Data Protection Rights

Under GDPR, you may have the right to:

access the personal information we hold about you
request correction of inaccurate or incomplete data
request deletion of your personal data in certain circumstances
object to certain types of processing
request restriction of processing
request transfer of your data where applicable
withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

13. Contacting Us About Privacy

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: